TERMS AND CONDITIONS

These general conditions govern the use of this Www.jubies.ca site.
This site is owned and operated by Jubie’s Inc.
By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of Jubie’s Inc. and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.


Accounts


When you create an account on our site, you agree to the following:

1.that you are solely responsible for your account and for the security and privacy of your account, including passwords or sensitive information attached to that account, and

  1. that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate the terms of acceptable use.


Sales of goods and services


This document governs the sale of goods and services made available on our site. The goods we offer include:
- Knitting wool and knitting accessories

The services we offer include:

- Knitting lessons

The goods and services related to this document are the goods and services that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods and services are described and presented with the greatest possible precision. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods and services at your own risk.

Payments

We accept the following payment methods on this site:

- Bank card

- PayPal

When you provide us with your payment information, you confirm to us that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or any of our terms of service, we reserve the right to cancel your transaction.


Services


The services will be invoiced in full when ordering the service.

Transport and delivery

When you make a purchase from our site, you agree and agree to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that you are responsible for monitoring your method of payment. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.


Repayment


Reimbursement of goods

We accept refund requests on our site for products that meet any of the following requirements:

  1. good is broken
  2. the property is not as described
  3. The good does not meet the expectations of the user 4.

    Refund requests can be made within 7 days of receipt of your goods and services.

Refunds do not apply to the following products/services:

  1. Knitting needles
  2. Discounted items
  3. Knitting lessons

Refunds or cancellations of services

- Knitting lessons

Knitting lessons must be canceled at least 2 weeks before the course start date, in which case a credit note will be applied to your account.

Beyond this period, knitting lessons are non-refundable, non-exchangeable and non-transferable.


Returns


Returns can be made in person at the following locations: At our store Please follow this procedure to return your items by mail:

-You must contact us within 7 days of the date of receipt.
-You must return the package to us within 10 days of receiving your return label.
-The total quantity of the same item must be returned.
-The returned item must be in its original condition.

Limitation of Liability

Jubie’s Inc. or any of its employees will be held responsible for any problems arising from this site. However, Jubie’s Inc. and its employees will not be held responsible for any problems arising from any improper use of this site.

Indemnity

As a user, you hereby indemnify Jubie's Inc. from any liability, cost, cause of action, damage or expense arising out of your use of this site or your violation of the one of the provisions set out in this document.


Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, GDPR is the applicable law governing this document. In the event of a conflict between any provision of this document and the GDPR, the GDPR rules will prevail.

Divisibility

If at any time any of the provisions set forth in this document is found to be inconsistent or invalid under applicable law, those provisions will be deemed void and will be removed from this document. All other provisions will not be affected by laws and the rest of the document will still be considered valid.

Additional provisions

1. Knitting needles, hooks and accessories For these items the return is at your expense.
You must return the package to us within 10 days of receipt. Returned items must be in their original condition

We will issue a refund as soon as we receive the package.

  1. Exceptions

No return on wound skeins.
Applies only to items purchased at regular price.

  1. An error on your order?

We are sorry!

Call us at 418-973-5151 and we will tell you how to fix it quickly.

  1. Was the package damaged during transport?
    Email us a photo within 7 days of receiving your [email protected]ça package, we will get back to you as soon as possible.

Modifications

These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are notified of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.


Contact


Please contact us if you have any questions or concerns. Our contact details are as follows:

(418) 973-5151

[email protected]

1324 Boul. Talbot Chicoutimi, QC, G7H 4B8

Effective date: July 8, 2021.

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